Tele Sales ExecutiveFelna Tech
Dhaka
Masters, Diploma in Computer Bachelor/Honors, Bachelor of Business Administration (BBA), in Marketing Masters, Master of Business Administration (MBA), in Marketing
2 Year
Deadline:Closed
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Bachelor/Honors
✔ Minimum 2–3 years of practical experience in a telesales-oriented, call center, BPO, customer service, or target-driven sales environment .
✔ Proven experience managing telesales teams and consistently achieving team sales targets.
✔ Hands-on experience in recruiting, training, coaching, and developing telesales and customer support agents.
✔ Strong understanding of key performance indicators (KPIs), including call productivity, conversion rate, follow-up rate, sales achievement, attendance, and quality scores .
✔ Experience in call monitoring, quality assurance, performance evaluation, and structured coaching.
✔ Practical knowledge of CRM systems, dialers, call center software, reporting tools, and Microsoft Excel .
✔ Experience with Vicidial or similar dialer software will be considered an advantage.
✔ Ability to prepare team rosters, manage attendance, shift planning, and manpower allocation.
✔ Excellent leadership, communication, analytical, problem-solving, and decision-making skills.
✔ Self-motivated, target-driven, and capable of working effectively under sales pressure.
✔ Candidates should be able to demonstrate previous achievements, including sales targets met, team size managed, and measurable performance improvements.
✔ Candidates without hands-on telesales management experience are discouraged from applying.
Job Context Pendulum Motion is looking for a highly motivated, hands-on, and results-driven Telesales & Customer Support Team Leader to lead and manage its telesales and customer support operations. The ideal candidate will be responsible for team recruitment, training, performance management, quality assurance, sales target achievement, and overall operational excellence. Key Responsibilities
✔ Lead and manage the day-to-day operations of the telesales and customer support team.
✔ Recruit, interview, onboard, and train telesales and customer support agents.
✔ Conduct training on products, communication, customer service, telesales techniques, objection handling, and sales closing.
✔ Develop and update call scripts, sales pitches, coaching materials, and quality guidelines.
✔ Set, monitor, and evaluate individual and team KPIs, including call volume, conversion rate, sales performance, productivity, attendance, and quality scores.
✔ Monitor live and recorded calls, conduct quality audits, and ensure compliance with company standards.
✔ Provide regular coaching, structured feedback, and performance improvement plans to team members.
✔ Identify performance gaps and implement timely corrective actions.
✔ Ensure achievement of daily, weekly, and monthly sales and service targets.
✔ Prepare and review daily, weekly, and monthly operational and performance reports.
✔ Utilize CRM, dialer, ticketing, and reporting systems to monitor leads, customer interactions, follow-ups, and sales activities.
✔ Analyze operational reports to identify trends, opportunities, and areas for improvement.
✔ Manage staff rosters, shift schedules, attendance, leave planning, and manpower allocation.
✔ Handle customer escalations and ensure prompt and satisfactory resolution.
✔ Coordinate with management, clients, technical teams, and other departments to ensure smooth operations.
✔ Maintain team discipline, service quality, and a high-performance, target-driven work environment.
✔ Support the launch, execution, and management of multiple telesales and customer support campaigns.
✔ Perform any other operational or team management responsibilities assigned by management.
Job Context Pendulum Motion is looking for a highly motivated, hands-on, and results-driven Telesales & Customer Support Team Leader to lead and manage its telesales and customer support operations. The ideal candidate will be responsible for team recruitment, training, performance management, quality assurance, sales target achievement, and overall operational excellence. Key Responsibilities
✔ Lead and manage the day-to-day operations of the telesales and customer support team.
✔ Recruit, interview, onboard, and train telesales and customer support agents.
✔ Conduct training on products, communication, customer service, telesales techniques, objection handling, and sales closing.
✔ Develop and update call scripts, sales pitches, coaching materials, and quality guidelines.
✔ Set, monitor, and evaluate individual and team KPIs, including call volume, conversion rate, sales performance, productivity, attendance, and quality scores.
✔ Monitor live and recorded calls, conduct quality audits, and ensure compliance with company standards.
✔ Provide regular coaching, structured feedback, and performance improvement plans to team members.
✔ Identify performance gaps and implement timely corrective actions.
✔ Ensure achievement of daily, weekly, and monthly sales and service targets.
✔ Prepare and review daily, weekly, and monthly operational and performance reports.
✔ Utilize CRM, dialer, ticketing, and reporting systems to monitor leads, customer interactions, follow-ups, and sales activities.
✔ Analyze operational reports to identify trends, opportunities, and areas for improvement.
✔ Manage staff rosters, shift schedules, attendance, leave planning, and manpower allocation.
✔ Handle customer escalations and ensure prompt and satisfactory resolution.
✔ Coordinate with management, clients, technical teams, and other departments to ensure smooth operations.
✔ Maintain team discipline, service quality, and a high-performance, target-driven work environment.
✔ Support the launch, execution, and management of multiple telesales and customer support campaigns.
✔ Perform any other operational or team management responsibilities assigned by management.
Other benefits are as per company policy.
Work at office
Full time
Dhaka
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