Sales Marketing Executive

Build and maintain strong relationships with existing and potential customers.

• Handle customer inquiries, complaints, and service-related issues professionally.
• Maintain patience and composure while dealing with difficult customer situations.
• Keep customers informed about the progress of their issues and provide timely follow-ups.
• Provide appropriate solutions and alternatives to customer concerns within the required timeframe.
• Follow up with customers to ensure successful resolution of reported issues.

Follow established incident management and customer service procedures.

Prepare necessary reports, documentation, and customer-related records.

Provide formal training or guidance to users when required.

Support sales activities and contribute toward achieving assigned sales targets.

Conduct field visits and communicate with customers as required.

Ability to work under pressure and meet assigned targets.