Sales Executive - Marketing And Sales

We are seeking a highly motivated and experienced individual candidate to generate sales opportunities, convert qualified leads into customers, provide timely assistance to existing clients, and effectively communicate the company`s software solutions while ensuring a positive customer experience. Conduct research to identify and execute new opportunities in local markets

• Convert prospective clients to customers by establishing contact and developing relationships with them via physical visits or via other media.

• Maintain relationships with prospective clients by providing support, information, and guidance; researching and recommending new opportunities.

• Understand customer needs, business requirements, and pain points and provide clear explanations or basic solutions.

• Explain relevant features, benefits, and pricing of software products.

• Manage communication for the organization with prospective clients via means like emails, phone calls, and WhatsApp messages.

• Respond to inquiries made by prospective clients about company products in a timely and friendly manner.

• Motivate and persuade prospects to take the next step toward purchase.

• Follow up regularly with interested leads and maintain a proper follow-up schedule.

• Handle objections and provide appropriate information to move prospects toward conversion.

• Schedule product demonstrations or meetings with the technical team when required.

• Maintain accurate records of calls, follow-ups, lead status, and sales opportunities in CRM/ERP.

• Receive and respond to customer calls or messages regarding software products and services.

• Resolve basic operational or usage-related issues over the phone or via messages.

• Escalate technical or complex issues to the appropriate Support/Technical team.

• Follow up on reported issues to ensure proper resolution and customer satisfaction.

• Stay updated about new features, product updates, offers, and company policies.

• Maintain professional and positive communication with prospects and existing clients.

• Prepare daily/weekly reports on calls, leads contacted, follow-ups, appointments, conversions, and customer issues.

• Achieve assigned calling, follow-up, lead conversion, and customer service targets.

• Maintain confidentiality of customer and company information.