Online Sales & Support Executive

Handle customer inquiries through Facebook, WhatsApp, Messenger, phone calls, and other online platforms.

Respond to customers quickly and professionally.

Explain product details, prices, offers, sizes, colors, and availability.

Convert online inquiries into confirmed sales/orders.

Take customer orders accurately, including name, phone number, address, product, size, color, and quantity.

Follow up with customers who showed interest but did not confirm their orders.

Maintain daily sales and order records.

Handle customer complaints, returns, exchanges, and other after-sales issues professionally.

Keep customers updated about order confirmation, delivery status, and payment.

Achieve assigned daily/monthly sales targets.

Build good relationships with customers and encourage repeat purchases.

Prepare regular reports on sales, orders, cancellations, and customer inquiries.

Maintain a professional and positive communication style with customers.