Job Context We are looking for a professional, customer-focused, and detail-oriented Customer Support Executive (Email Support) to communicate with international customers through email and other online communication channels. The primary responsibility of this role is to provide prompt, accurate, and professional responses while ensuring a high level of customer satisfaction. Key Responsibilities

✔ Respond to customer inquiries promptly and professionally through email .

✔ Write clear, concise, grammatically correct, and professional responses in English .

✔ Communicate with international customers regarding products, services, pricing, features, and other inquiries.

✔ Understand customer requirements and provide accurate information and suitable solutions.

✔ Explain products, services, and their benefits in a simple, professional, and persuasive manner.

✔ Negotiate pricing, discounts, and service options through email while following company policies and guidelines.

✔ Follow up with prospective customers and existing clients to maximize customer engagement and conversion.

✔ Handle customer concerns, complaints, billing inquiries, refund requests, and service-related issues professionally and efficiently.

✔ Manage customer messages received through social media, live chat, websites, and other digital communication channels.

✔ Coordinate with technical, sales, accounts, and product teams whenever specialized support is required.

✔ Maintain accurate records of customer communications, inquiries, and follow-up activities within the company's CRM or support system.

✔ Contribute to improving customer satisfaction, retention, and sales conversion through excellent communication and service quality.

✔ Perform any other customer support or communication-related responsibilities assigned by the Management.