Summary
Deadline: 12 Aug 2026Job Description
UNIVERSEAL IT is looking for energetic, confident, and fluent English-speaking professionals to join our team for International Night Shift Operations . The selected candidates will work on outbound campaigns for clients in the USA and Canada , handling telemarketing, lead generation, sales, or customer support based on project requirements. Office Hours
✔ Shift Time: 9:00 PM – 7:00 AM (Night Shift) Work Location
✔ Branches: Banasree & Rampura, Dhaka Key Responsibilities
✔ Conduct outbound calls to customers in the USA and Canada in a professional and courteous manner.
✔ Perform international telemarketing, lead generation, sales, or customer support activities based on the assigned project.
✔ Introduce products or services, identify customer needs, and present suitable solutions.
✔ Generate qualified leads and convert prospects into customers by achieving assigned sales targets.
✔ Provide excellent customer support by responding to inquiries and resolving customer concerns professionally.
✔ Build positive customer relationships through effective communication and follow-up.
✔ Maintain accurate call records, customer information, and activity updates in the CRM or company database.
✔ Follow campaign scripts, quality standards, and company policies while communicating with customers.
✔ Meet daily, weekly, and monthly performance targets related to calls, sales, lead generation, and customer satisfaction.
✔ Collaborate with supervisors and team members to improve campaign performance and achieve business goals.
✔ Perform any other duties assigned by management related to customer service, sales, or business operations. Note: Since this role involves communicating with customers in the USA and Canada , candidates must have excellent spoken and written English with clear pronunciation and strong interpersonal communication skills.
Requirements
Education
Bachelor/Honors
Experience
✔ Age: 15 to 40 years
✔ Gender: Only Male candidates are eligible to apply.
✔ Freshers and university students with excellent English communication skills are encouraged to apply.
✔ Candidates will be assigned to Telemarketing, Lead Generation, Sales, or Customer Support projects based on business requirements and performance.
✔ Excellent spoken and written English is mandatory, as the role involves communicating with customers in the USA and Canada .
✔ Clear pronunciation, active listening, and strong verbal communication skills are essential.
✔ Ability to confidently sell products or services and handle customer inquiries over the phone.
✔ Strong interpersonal, persuasion, and customer service skills.
✔ Basic computer proficiency, including MS Office and internet applications.
✔ Ability to work efficiently in a night shift environment and meet performance targets.
✔ Self-motivated, target-driven, and capable of working both independently and as part of a team.
✔ Honest, disciplined, punctual, and willing to learn in a fast-paced international BPO environment.
Additional Requirements
Responsibilities & Context
UNIVERSEAL IT is looking for energetic, confident, and fluent English-speaking professionals to join our team for International Night Shift Operations . The selected candidates will work on outbound campaigns for clients in the USA and Canada , handling telemarketing, lead generation, sales, or customer support based on project requirements. Office Hours
✔ Shift Time: 9:00 PM – 7:00 AM (Night Shift) Work Location
✔ Branches: Banasree & Rampura, Dhaka Key Responsibilities
✔ Conduct outbound calls to customers in the USA and Canada in a professional and courteous manner.
✔ Perform international telemarketing, lead generation, sales, or customer support activities based on the assigned project.
✔ Introduce products or services, identify customer needs, and present suitable solutions.
✔ Generate qualified leads and convert prospects into customers by achieving assigned sales targets.
✔ Provide excellent customer support by responding to inquiries and resolving customer concerns professionally.
✔ Build positive customer relationships through effective communication and follow-up.
✔ Maintain accurate call records, customer information, and activity updates in the CRM or company database.
✔ Follow campaign scripts, quality standards, and company policies while communicating with customers.
✔ Meet daily, weekly, and monthly performance targets related to calls, sales, lead generation, and customer satisfaction.
✔ Collaborate with supervisors and team members to improve campaign performance and achieve business goals.
✔ Perform any other duties assigned by management related to customer service, sales, or business operations. Note: Since this role involves communicating with customers in the USA and Canada , candidates must have excellent spoken and written English with clear pronunciation and strong interpersonal communication skills.
Skills & Expertise
Company Information
Universe IT Ltd.
Address
Business
Report This Job / Company
রিপোর্ট ও নিরাপত্তা সতর্কতা
এই চাকরির জন্য নিয়োগদাতা ব্যক্তি বা প্রতিষ্ঠান যদি আপনার কাছে টাকা, ফি, জামানত বা অন্য কোনো আর্থিক দাবি করে, অথবা নিয়োগ প্রক্রিয়ার সময় কোনো ধরনের হয়রানিমূলক, প্রতারণামূলক, অশোভন, শারীরিক বা মানসিক আচরণ করে, তাহলে দয়া করে দ্রুত আমাদের জানান এবং জবটি রিপোর্ট করুন।
চাকরি পাওয়ার জন্য কখনও কোনো ব্যক্তি বা প্রতিষ্ঠানের কাছে অর্থ প্রদান করবেন না। কর্মস্থল বা নিয়োগ প্রক্রিয়ায় অনিরাপদ, সন্দেহজনক বা হয়রানিমূলক পরিস্থিতির আশঙ্কা থাকলে সেখানে যুক্ত হওয়ার আগে সতর্ক থাকুন।
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