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Higher Secondary, HSC Bachelor/Honors, Any Discipline Bachelor/Honors
✔ Fresh graduates with strong communication skills are encouraged to apply.
✔ Previous experience in a call center, customer service, telesales, healthcare, pharmacy, or the medical equipment industry will be considered an advantage. Additional Requirements
✔ Excellent verbal communication skills in Bangla.
✔ Basic proficiency in spoken and written English.
✔ Clear, polite, and confident communication skills.
✔ Familiarity with CRM systems and customer service practices.
✔ Strong listening, problem-solving, and customer relationship management skills.
✔ Basic computer proficiency, including Microsoft Office, email, and internet browsing.
✔ Ability to respond effectively to customer inquiries received via hotline, Facebook, and other communication channels.
✔ Capable of coordinating with the sales, warehouse, and delivery teams to ensure prompt issue resolution.
✔ Ability to quickly learn medical equipment specifications and explain product features clearly to customers.
✔ Willingness to work according to the company's call center schedule and operational requirements.
✔ Receive and handle incoming customer calls professionally and courteously.
✔ Respond to customer inquiries regarding medical equipment, product prices, availability, features, delivery, warranty, and after-sales services.
✔ Understand customers' requirements and recommend suitable products accordingly.
✔ Follow up with potential customers and assist them in completing purchases.
✔ Record customer information, inquiries, complaints, and follow-up details accurately.
✔ Coordinate with the sales, delivery, accounts, and technical support teams when necessary.
✔ Handle customer complaints patiently and provide appropriate solutions.
✔ Maintain a high standard of telephone etiquette and customer service.
✔ Follow up on online leads received through Facebook, WhatsApp, the website, and other digital platforms.
✔ Prepare daily call reports and update customer information in the company's system.
✔ Achieve assigned call-handling, follow-up, and sales support targets.
✔ Maintain confidentiality of customer and company information.
✔ Receive and handle incoming customer calls professionally and courteously.
✔ Respond to customer inquiries regarding medical equipment, product prices, availability, features, delivery, warranty, and after-sales services.
✔ Understand customers' requirements and recommend suitable products accordingly.
✔ Follow up with potential customers and assist them in completing purchases.
✔ Record customer information, inquiries, complaints, and follow-up details accurately.
✔ Coordinate with the sales, delivery, accounts, and technical support teams when necessary.
✔ Handle customer complaints patiently and provide appropriate solutions.
✔ Maintain a high standard of telephone etiquette and customer service.
✔ Follow up on online leads received through Facebook, WhatsApp, the website, and other digital platforms.
✔ Prepare daily call reports and update customer information in the company's system.
✔ Achieve assigned call-handling, follow-up, and sales support targets.
✔ Maintain confidentiality of customer and company information.
Other benefits are as per company policy.
Work at office
Full time
Dhaka, Banasree
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