Tele Sales ExecutiveFelna Tech
Dhaka
Masters, Diploma in Computer Bachelor/Honors, Bachelor of Business Administration (BBA), in Marketing Masters, Master of Business Administration (MBA), in Marketing
2 Year
Deadline:Closed
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Bachelor/Honors
5 Year
We are looking for a proactive and detail-oriented Service Quality Executive to ensure product reliability and customer satisfaction by monitoring field performance, analyzing market issues, and driving continuous quality improvements through effective cross-functional collaboration. Key Responsibilities
✔ Monitor service quality across dealer and service networks through regular market visits and audits.
✔ Conduct dealer and service center audits to ensure compliance with company policies, SOPs, and quality standards.
✔ Analyze customer complaints, identify root causes, and recommend corrective and preventive actions.
✔ Prepare failure analysis reports and track recurring quality issues to improve product reliability.
✔ Coordinate technical training programs and on-the-job skill development for service technicians.
✔ Support the standardization and continuous improvement of service processes across the service network.
✔ Prepare monthly quality reports, KPI dashboards, and service performance analyses for management.
✔ Coordinate with OEMs and internal departments to resolve technical issues and improve service quality.
✔ Support new product launches by monitoring field performance, collecting customer feedback, and identifying improvement opportunities.
✔ Maintain accurate service records, audit reports, and quality documentation.
✔ Perform any other quality assurance or service-related responsibilities assigned by management.
We are looking for a proactive and detail-oriented Service Quality Executive to ensure product reliability and customer satisfaction by monitoring field performance, analyzing market issues, and driving continuous quality improvements through effective cross-functional collaboration. Key Responsibilities
✔ Monitor service quality across dealer and service networks through regular market visits and audits.
✔ Conduct dealer and service center audits to ensure compliance with company policies, SOPs, and quality standards.
✔ Analyze customer complaints, identify root causes, and recommend corrective and preventive actions.
✔ Prepare failure analysis reports and track recurring quality issues to improve product reliability.
✔ Coordinate technical training programs and on-the-job skill development for service technicians.
✔ Support the standardization and continuous improvement of service processes across the service network.
✔ Prepare monthly quality reports, KPI dashboards, and service performance analyses for management.
✔ Coordinate with OEMs and internal departments to resolve technical issues and improve service quality.
✔ Support new product launches by monitoring field performance, collecting customer feedback, and identifying improvement opportunities.
✔ Maintain accurate service records, audit reports, and quality documentation.
✔ Perform any other quality assurance or service-related responsibilities assigned by management.
Other benefits are as per company policy.
Work at office
Full time
Dhaka
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