Protection Case Management Officer - PRoL

The Protection Case Management Officer - PRoL will be responsible for community-based protection, general protection case-management, monitoring protection, Individual Protection Assistance, and awareness among the Rohingya refugee population in a manner that protects the safety, confidentiality, and dignity of the refugee and host communities. The Protection Case Management Officer - PRoL will be supervised by the Senior Protection Officer - PRoL.

Work location: Camp 1E

Reporting to: Senior Protection Officer - PRoL

Contract Length: 31st March 2027 (With possibilities of extension)

Quality Program Implementation

• Responsible for general case management clients' situations, developing case plans, coordinating services, and collaborating with various stakeholders to ensure the safety and well-being of vulnerable populations.
• Identify and receive referrals of persons at heightened risk.
• Conduct household visits and center-based interviews to assess the needs of individuals and families.
• Provide information to individuals and families about their rights and entitlements, including what services are available.
• Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.
• Assess risk and support clients in understanding risks relevant to their situation.
• Work for Individual Protection Assistance (IPA) program in camp and host according to IRC policies and manual.
• Facilitate community mobilization for community-based protection for enabling community groups’ participation in protection discussions and facilitate community action plan and their community resilience for protection concerns in camps.
• Facilitate training on protection, human rights, community-based protection approaches, protection mainstreaming using IRC and partner-developed modules for community groups, ensuring coordination with WPE, CP and health teams and safeguarding focal points to ensure conceptual and practical links to protection mainstreaming, gender mainstreaming, inclusiveness, and safeguarding.
• Ensure the data security protocols are in place and followed by all protection monitors to ensure that sensitive and identifying information is not shared and that procedures are understood for dealing with security breaches.
• Under the mentorship of direct supervisor, facilitate one-to-one interviews (KII), HH survey and focus group discussions (FGD) and observation tool with refugees and host, site management, state actors and service providers in the field on selected protection concerns.
• Conduct spot observation in areas where refugees are housed or clustered for inclusion in protection monitoring, using qualitative and quantitative methods.
• Work in emergency situation e.g. cyclone, monsoon, COVID-19 with discussion with Sr. Protection Officers and Manager.

Data and Reporting

• Ensure complete and updated documentation related to each individual case.
• Manage, file and store data, ensuring the confidentiality of the information collected
• Prepare and submit weekly and monthly work plans.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Utilize digital data collection system based on tablets for data collection and uploading; participates in protection monitoring activities in the digital system (ComCare), data cleaning, and regular debrief and supervision of digital data collection activities.
• Weekly analyze data and highlight trends and protection needs in reporting to Senior Protection Officer

Coordination

• Contribute to the maintenance of an up-to-date service mapping of the service providers.
• Receive cases referred from other agencies.
• Advocate on behalf of clients to access services and support clients to effectively represent their views, needs and capacities in all meetings affecting them.
• Dedicatedly develop and maintain effective working relationships with other programs, key partners, including government actors, UN agencies, international and local NGOs, and other relevant actors; establishing IRC as one of the leaders in protection.

Others

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.