Medical Virtual Assistant - Behavioral Health

• Healthcare or Behavioral Health Administrative Experience: Highly preferred. Candidates with experience in therapy, mental health, behavioral health, medical administration, or patient intake support are strongly encouraged to apply.
• TherapyNotes Experience: Highly preferred. Candidates with TherapyNotes experience are strongly preferred, but strong experience with a similar EHR/EMR system may also be considered.
• New Patient Intake & Scheduling Experience: Required. Candidates must be comfortable managing patient inquiries, coordinating intake scheduling, and tracking follow-ups.
• Email & Inbox Management Experience: Required. This role is heavily email-based, so candidates must be comfortable managing an administrative inbox, responding professionally, organizing messages, and tracking unresolved items.
• Patient Paperwork Follow-Up Experience: Required. Candidates must be detail-oriented when reviewing patient forms, tracking missing paperwork, and following up on incomplete documentation.
• Payment or Copay Follow-Up Experience: Preferred. Candidates with experience following up on copays, declined payments, denied card transactions, or patient payment issues are encouraged to apply.
• Insurance Documentation Coordination: Required. Candidates should be comfortable coordinating with an external biller and following up on insurance-related paperwork when needed.

Performance Expectations

Timely responses to new patient inquiries.

Accurate intake scheduling and follow-up.

Complete and organized patient paperwork.

Strong email inbox management.

Consistent copay and payment follow-up.

Smooth coordination with the external biller.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Computer: Reliable laptop or desktop computer.