Responsibilities & Context

Company Name: Cloud Group of Companies

Location: Dhaka

Job Type: Full-Time

Workplace Type

Full-time

Job ID: IJOB202665765

Oversee day-to-day operations across all Waffle Up outlets to ensure smooth, efficient, and consistent service.
Work closely with Operation Managers to maintain brand standards, quality control, cleanliness, and customer satisfaction.
Monitor sales performance, cost management, inventory control, and wastage reduction strategies.
Lead and develop outlet teams through structured training, SOP implementation, performance management, and motivation.
Ensure compliance with food safety, hygiene, and operational SOPs across all outlets.
Coordinate with Supply Chain, HR, Finance, Marketing, and Central Kitchen teams for operational alignment.
Support new outlet setups, team onboarding, and expansion projects.
Drive operational innovation, process improvements, and customer experience enhancements.
Manage reporting, audits, weekly/monthly reviews, and operational KPIs.

Outlet Operations & Daily Execution:
Ensure seamless, high-quality execution of daily operations across all outlets.
Enforce Standard Operating Procedures (SOPs) regarding food preparation, quality control, and customer service.
Conduct regular branch visits to monitor operational performance and resolve on-ground challenges immediately.
Food Safety, Sanitation & Quality Control:
Implement, monitor, and enforce strict Food Safety and Sanitation Standards (including HACCP/ISO/local health regulation protocols) across all kitchens and service areas.
Conduct routine hygiene audits and sanitation inspections across outlets to ensure 100% compliance.
Ensure strict adherence to brand recipes to maintain consistent taste, portion sizes, product safety, and presentation.
Training & Staff Development:
Design and execute comprehensive Training & Development programs for outlet managers, chefs, and front-of-house staff.
Train staff regularly on food safety, personal hygiene, sanitation standards, customer service, and operational efficiency.
Mentor team members, identify growth potential, and build a culture of continuous learning and operational excellence.

Manager - Operations

Summary