Job Opening Application Support Engineer

Application Support Engineer – Campaign Management System (CMS)

Do you want to join the team:

• that has some of the most brilliant engineers of our country?
• that builds and maintains products for some of the most prominent brands globally?
• that plays with state-of-the-art technologies, such as Kafka, Kubernetes, AR/VR, AI/ML, Blockchain, etc?

If your answer is YES , please read on.

Astha IT produces solutions for globally prominent names like Transcom Group, University of Hawaii, MIT, SaaS Ventures, Meriton Australia (a Fortune-500 company) and the United States Department of Defense (DoD). 

We’re looking for a technically strong Application Support Engineer – Campaign Management System (CMS) with 5–7 years of experience in Telecom VAS, Campaign Management Systems, Customer Engagement Platforms, or related domains. The role involves owning CMS operations, platform stability, performance, incident resolution, KPI analysis, API integrations, vendor coordination, and service optimization. If you enjoy solving complex technical challenges and driving improvements that enhance campaign performance, customer experience, and business outcomes, this is an opportunity to make a real impact.

Our team members work with speed and efficiency to deliver the highest quality of work. We are looking for someone who is passionate about their client’s business, and ready to work on exciting projects with Fortune 500 companies and Silicon Valley startups, with great rates and zero hassles. If you are looking for a place to advance your career, enhance your skill set, and build connections around the globe, Astha IT is right for you.

Position: Full-time

Vacancy: 1

Job Responsibilities:

Platform Operations & Service Assurance

• Manage end-to-end technical operations of the CMS platform.
• Fully compliance with Information Security guidelines.
• Ensure high availability, performance, and stability of all CMS services.
• Monitor daily platform health, system alerts, capacity utilization, and operational KPIs.
• Lead incident management, problem management, and root cause analysis activities.
• Ensure timely resolution of platform issues and service degradations.
• Coordinate maintenance activities, upgrades, patches, and system changes following change management processes.

KPI Monitoring & Performance Analysis

• Monitor and analyze daily technical and business KPIs.
• Identify service anomalies, campaign performance issues, and revenue-impacting incidents.
• Drive continuous service improvement initiatives based on KPI trends and analysis.

Customer Complaint & Business Issue Management

• Analyze customer complaints related to campaign delivery, targeting, rewards, eligibility, and customer experience.
• Coordinate with internal teams and vendors to investigate and resolve issues.
• Ensure proper tracking and closure of complaints within agreed timelines.

Vendor Management

• Act as the primary technical focal point for CMS software vendors.
• Raise and track technical support tickets for advanced troubleshooting and issue resolution.
• Review vendor performance against agreed SLAs and KPIs.
• Coordinate software upgrades, patches, and change requests with vendors.

New Service Rollout & Project Delivery

• Lead technical implementation of new CMS features, campaigns, integrations, and enhancements.
• Participate in requirement analysis, solution design reviews, testing, and deployment activities.
• Ensure successful delivery of business requirements within agreed timelines.
• Coordinate User Acceptance Testing (UAT) and production rollout activities.

Business Stakeholder Management

• Collaborate closely with Marketing, Sales, Digital, Retail, Customer Experience, and other business teams.
• Provide technical consultation regarding campaign feasibility and platform capabilities.
• Support business teams in campaign execution and optimization.

Technical Skills:

• Strong understanding of telecom architecture, VAS platforms, and customer engagement solutions.
• Experience with Linux/Unix environments.
• Good knowledge of SQL, Oracle/MySQL/PostgreSQL databases.
• Understanding of APIs.
• Experience in incident management, troubleshooting, and root cause analysis.
• Knowledge of system monitoring and performance tuning.

Academic Requirements:

Not much. If you can fulfill the aforementioned skill requirements, we don’t care about the academic backgrounds. Your skills matter. Certificates and CGPA are secondary.

But if you have a degree (Bachelors or Masters) in CS / CSC / CSE / Software Engineering, it’s a plus of course.

All we need from you is a super-hungry learning habit and a geeky-techie spirit.

If you have a strong portfolio of complex applications/software/tools that you worked on, that would be terrific.

Experience Requirements:

5 – 7 years of experience in Telecom VAS, Campaign Management Systems, Customer Engagement Platforms, or related domains.

Monthly Salary:

BDT. 80K – 100K, depending on experience.

Other Benefits:

Please read here: https://ait.inc/career
Check out our life at work: https://ait.inc/culture

Last Date of Application: 16/09/2026

Application Procedure:

Code your career path with us – Click to apply .
Complete the form, upload your CV, and tell us about yourself in a cover letter.