Head of Retail Loans

Formulation & Implementation of operating plan

• Develop different strategies for Retail Lending Portfolio of Secured Loan, Personal Loan and Auto Loan, in accordance with the direction of the bank.
• Preparation of budget for the Loan products and set out different avenues for prospective business.
• Evaluate the current situation of the entire retail market and take strategic initiatives to sustain and grow in the market.
• Responsible for driving growth for the business end-to-end. Achieve revenue targets by driving the sales team.

Product Development & Portfolio Management

• Design and develop new loan products and review and enhance existing products aligned with market demand and business strategy.
• Conduct market research and competitor analysis to identify product opportunities and trends.
• Define product structure, eligibility criteria, pricing and policy guideline in coordination with Risk, Credit and Compliance teams.
• Monitor product performance, portfolio quality & profitability and implement improvements where necessary.

Retention Management & Channel support

• Focus on becoming more customer-centric and delivering experiences that delight and inspire loyalty from customers.
• Ensure teamwork towards customer grievance resolution in a time bound manner.
• Develop and execute channel strategy to improve acquisition performance and improve sales productivity.
• Develop digital channel and external alliance partnership to expand sales origination opportunities.

Stakeholder Management

• Develop and maintain strong relationships with regulators and key strategic partners to ensure smooth and efficient operations.
• Work closely with Sales, Distribution Network, Marketing, Risk and Operations to ensure smooth product rollout and customer experience.

Compliance & Good Governance

• Ensure proper management of regulatory requirements and on time implementation of different business policies mandated by regulatory authorities
• Identify the associated risks, formulate risk mitigation process, deploy effective internal control mechanisms, and ensure regulatory compliance & fraud prevention.
• Ensure products comply with regulatory and internal policy requirements.