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Bachelor`s degree in Business Administration, Marketing, Management, or a related discipline.
MBA or other relevant postgraduate qualification will be considered an added advantage.
10–15 years of progressive experience in Retail Sales, Retail Operations, or Business Development.
Minimum 5 years of experience in a senior retail leadership role.
Proven experience managing nationwide retail operations.
Experience in Mobile Phones, Consumer Electronics, IT Products, Gadgets, FMCG, or Modern Retail will be highly preferred.
Demonstrated track record of driving retail sales growth and managing large retail teams.
Department: Retail Sales & Operations
Reports To: Chief Executive Officer (CEO)
Job Summary
The Head of Retail will be responsible for leading and managing the company`s nationwide retail business, ensuring sustainable sales growth, operational excellence, and exceptional customer experience across all retail outlets. The role involves developing retail strategies, expanding the retail network, improving store profitability, driving sales performance, managing retail operations, and leading high-performing retail teams. The Head of Retail will work closely with cross-functional departments to ensure the achievement of business objectives while maintaining the highest standards of retail execution and brand representation.
Key Responsibilities
Retail Business Strategy & Growth
Develop and implement comprehensive retail business strategies to achieve revenue, profitability, and market share objectives.
Lead the overall retail business across all company-owned and partner retail outlets.
Monitor market trends, consumer behavior, competitor activities, and emerging technologies to identify growth opportunities.
Ensure the successful execution of company sales strategies across all retail channels.
Retail Operations Management
Oversee day-to-day retail operations to ensure smooth and efficient business execution.
Establish and maintain standardized retail operating procedures across all stores.
Ensure optimum inventory management, stock availability, and product merchandising.
Monitor store compliance with company policies, operational standards, and visual merchandising guidelines.
Improve operational efficiency while controlling retail operating costs.
Ensure high standards of store presentation, cleanliness, security, and customer service.
Sales Performance & Revenue Management
Develop annual, quarterly, and monthly retail sales plans and budgets.
Monitor sales performance against targets and implement corrective action plans where required.
Analyze retail sales data, customer buying patterns, and product performance to maximize revenue.
Ensure achievement of sales, profitability, and productivity targets across all retail locations.
Customer Experience & Brand Excellence
Develop customer-centric retail strategies to enhance overall shopping experience.
Ensure consistent delivery of excellent customer service across all retail stores.
Monitor customer feedback and implement continuous improvement initiatives.
Strengthen customer loyalty through CRM initiatives, membership programs, and after-sales service excellence.
Ensure brand standards are consistently maintained throughout the retail network.
Resolve escalated customer complaints promptly and effectively.
Team Leadership & Development
Lead, mentor, and manage Regional Managers, Area Managers, Store Managers, and retail support teams.
Set individual and team performance objectives aligned with company goals.
Conduct regular performance reviews and provide coaching for continuous improvement.
Develop succession planning and talent development programs for retail employees.
Foster a high-performance, customer-focused, and results-driven retail culture.
Ensure proper workforce planning, staffing, and employee engagement across all retail locations.
Cross-Functional Coordination
Collaborate with Marketing to execute retail campaigns, promotions, and branding initiatives.
Coordinate with Supply Chain and Commercial teams to ensure product availability and efficient inventory replenishment.
Work closely with Finance to manage retail budgets, profitability, and financial reporting.
Coordinate with HR regarding recruitment, training, employee development, and performance management.
Partner with IT teams to improve retail systems, POS operations, and customer data management.
Reporting & Compliance
Prepare monthly, quarterly, and annual retail performance reports for senior management.
Monitor KPIs, sales analytics, inventory turnover, and operational efficiency.
Ensure compliance with company policies, audit requirements, and regulatory standards.
Maintain accurate retail performance data and management dashboards.
Recommend business improvements based on operational analysis and market insights.
Other benefits are as per company policy.
Work at office
Full time
Anywhere in Bangladesh
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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