Head of Relationship Unit, Corporate, Commercial & Institutional Banking

Business Growth:

• Lead the team to attain the objectives of the unit in totality by developing new business, maintaining portfolio quality, and regular reviews to ensure achievement of growth and business targets of the unit assigned by management.
• Regularly visit clients to monitor the business, maintain an in-depth knowledge of their business, and cross-sell the bank's products wherever possible.
• Assist the clients in structuring a solution that best fits their requirements.
• Grow the asset portfolio and the liability base (including all deposit products) in accordance with the departmental plans and strategy.
• Ensure the corporate banking clients are offered the best-in-class products to meet their requirements.

Support Credit Underwriting:

• Collect and review KYC documents, financial statements, and other collateral-related documents from clients on a timely basis.
• Coordinate with credit analysts and complete minimum eligibility checks.
• Conduct personal discussions, perform secondary research & prepare market study reports.
• Analyze and review financial statements and credit score applications of the client.

Portfolio Management:

• Monitor Client’s portfolio health as per defined norms.
• Engage and conduct quarterly reviews with various stakeholders to validate and assess the portfolio health for meeting business needs.
• Ensure that payments due are settled on time as per the plan.
• If the payments are deferred beyond the grace period, understand the client’s requirements & transfer the case to the SAM Corporate team, if required, for restructuring purposes.

Customer Service:

• Ensure flawless execution of client relationship transactions, maintain appropriate records, and respond to customer requests and queries in a timely and satisfactory manner as per the bank’s policy.
• Provide an exemplary service standard as per the bank’s policy to customers, ensuring that long-term relationships are developed and nurtured and that customers come to BRAC Bank as their trusted advisor.

Support Product team:

• Assist product team in new product development through sharing business requirements.
• Conduct marketing activities to promote new products launched.

Compliance & Good Governance:

• Accurate & error-free record-keeping of transactions and ensuring time-to-time reporting to the Management, Board & Regulators.
• Identify the associated risks, formulate risk mitigation processes, deploy effective internal control mechanisms, and ensure regulatory compliance & fraud prevention.