Head of QA (General Manager/Director)

Strategic Quality Leadership:-

• Lead the QA function and set quality strategies aligned with business and customer requirements.
• Develop QA leadership and foster a strong quality culture.
• Coordinate quality activities across QA, Production, Sales, and other functions.

Customer & Stakeholder Management:-

• Maintain strong relationships with key customers and buyers.
• Ensure alignment with customer quality expectations.
• Represent QA in key customer and management meetings.
• Address critical quality concerns with cross-functional teams.

Quality Governance & Audits:-

• Establish effective quality governance, systems, and controls.
• Ensure customer/internal audit readiness and timely closure of findings.
•  Monitor corrective and preventive actions and maintain updated quality standards.

Product Quality & Continuous Improvement:-

• Monitor product quality, defects, and key quality risks.
• Drive root-cause analysis and continuous improvement initiatives.
• Reduce defects and improve process effectiveness and efficiency.

Decision Making & Problem Solving

• Lead resolution of major and recurring quality issues.
• Identify, escalate, and proactively address critical quality risks.
• Promote data-driven quality decision-making.

Quality Data & Performance Management:-

• Oversee quality data analysis, reporting, and KPI monitoring.
• Track quality trends and performance against targets.
• Present key quality performance and improvement priorities to senior management.

People Development & Capability Building:-

• Develop QA teams through coaching, mentoring, and structured development.
• Ensure talent and succession planning within the Quality function.
• Build a strong pipeline of future Quality leaders.