Head of MIS

IT & ERP Professional with 16+ years of experience in IT Management, ERP Operations, System Administration, Networ k Support, Hardware & Software Troubleshooting, and Garments Merchandising. Skilled in ERP implementation, proces s automation, data management, user training, production coordination, and business process optimization. Strong pro blem-solving, leadership, and communication skills with proven ability to improve operational efficiency.

• Manage and maintain the company's IT infrastructure, hardware, software, and network systems.

• Install, configure, troubleshoot, and maintain computers, laptops, printers, scanners, servers, and other IT equipment.

• Manage LAN/WAN, Wi-Fi, internet connectivity, routers, switches, and network security.

• Provide technical support to employees and resolve hardware, software, network, and system-related issues.

• Manage user accounts, access permissions, passwords, and system security.

• Install, update, and maintain operating systems, applications, antivirus, and security software.

• Monitor and maintain servers, databases, backup systems, and data storage.

• Ensure regular data backup, recovery, and disaster- recovery procedures.

• Maintain and troubleshoot ERP systems and provide user support/training.

• Coordinate with ERP/ soft ware vendors for system implementation, customization, troubleshooting, and maintenance.

• Manage email systems, domain, website, hosting, and other online services.

• Maintain IT asset records, including computers, networking devices, printers, software licenses, and accessories.

• Maintain IT documentation, including network diagrams, system configurations,user records, licenses, and maintenance reports.

• Monitor system performance and identify opportunities for IT improvement and automation.

• Conduct preventive maintenance and ensure minimum system downtime and business disruption.

• Train employees on ERP, software applications, cybersecurity, and basic IT procedures.

• Maintain proper coordination with management and all departments to ensure smooth day-to-day IT operations.