Head of Implementation

Workplace Type

Full-time

Job ID: IJOB202662949

• Lead the complete software implementation lifecycle from Business Requirement Analysis to Go-Live.
• Manage multiple ERP/software implementation projects simultaneously.
• Ensure projects are delivered within agreed scope, timeline, quality.
• Monitor project progress and take corrective actions for delayed.
• Ensure proper documentation of BRD, UAT, training, Go-Live and handover documents.
• Lead implementation of customized VAT, Tax and regulatory compliance software.
• Understand Bangladesh VAT & Tax-related business requirements and translate them into software solutions.
• Coordinate with client finance, VAT, tax and commercial teams.
• Ensure system processes comply with applicable regulatory requirements.
• Manage regulatory changes and coordinate required system enhancements with the Product/Development team.
• Identify process gaps and recommend system/process improvements.
• Review customization requests and determine whether they are configuration, enhancement or change requests.
• Maintain strong relationships with key clients and senior management.
• Conduct regular project steering meetings with clients.
• Ensure customer satisfaction and successful project adoption.
• Identify opportunities for additional modules, enhancements and long-term support services.
• Lead and mentor Project Managers, Implementation Consultants, Trainers and Support Teams.
• Define team responsibilities, KPIs and performance targets.
• Allocate resources based on project priorities.
• Develop the organization`s implementation capability through training and knowledge sharing.
• Prioritize development requirements based on business and project criticality.
• Ensure proper UAT before deployment.
• Control customization to prevent unnecessary modification of the core product.
• Establish effective communication between Client → Implementation → BA → Development → QA → Deployment → Support.
• Conduct post-implementation review and identify improvement opportunities.