Job Profile

The incumbent role is hybrid in nature fulfilling tasks ranging from leading team, high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity.

Principal Accountabilities

Ensure highest level of customer satisfaction and that the bank are delivers best-in-class service while actively seeking to maximise return from both domestic, regional and global cash management implementations and at the same time safeguarding the bank's interests.
Formulate GPS client service and client connectivity’s strategy, process and procedures.

Ensure highest level of customer satisfaction and that the bank are delivers best-in-class service while actively seeking to maximise return from both domestic, regional and global cash management implementations and at the same time safeguarding the bank's interests.
Formulate GPS client service and client connectivity’s strategy, process and procedures.
Engage with clients as needed to resolve escalated issues or coordinate internal or client escalated projects
Accountable for the quality of query management, transactional interactions, resolution of complex queries, client escalations, and communication of issues to clients/internal stakeholders
Streamlining processes to improve client services and also track faster implementation of GPS mandates.

Head of Client Services and Client Connectivity, Global Payment Solutions, CIB (SVP)

Summary

Requirements

Experience

Additional Requirements

Responsibilities & Context

Key Responsibilities

Skills & Expertise

Compensation & Other Benefits

Workplace

Employment Status

Job Location

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