General Manager - Operation (Foy`s Lake Complex,Chattogram)

Workplace Type

Full-time

Job ID: IJOB202663333

Overall Operations Management

• Lead and oversee the day-to-day operations of the entire Foy’s Lake Complex.
• Ensure smooth coordination among the Dry Park, Water Park, Resort and all supporting departments.
• Develop and implement operational strategies, annual business plans, budgets and performance targets.
• Establish operational standards, SOPs, service standards and accountability mechanisms across all functions.

Dry Amusement Park Operations

• Oversee all amusement rides, attractions, games, food outlets, guest facilities and related operations.
• Ensure rides and attractions operate safely and according to approved SOPs and manufacturer/service requirements.
• Monitor ride uptime, downtime, maintenance coordination and operational efficiency.
• Ensure proper queue management, crowd control and guest flow.
• Maintain high standards of cleanliness, landscaping, signage, lighting and overall park presentation.

Water Park Operations

• Oversee all water rides, pools, slides, changing rooms, lockers, showers and related facilities.
• Ensure strict implementation of water safety, lifeguard deployment and emergency response procedures.
• Monitor water quality, hygiene, chemical management and pool safety in coordination with Engineering/Technical teams.
• Ensure appropriate guest capacity and crowd management in water park areas.
• Conduct regular operational inspections to identify and eliminate safety hazards.

Resort Operations

• Oversee resort operations including Front Office, Housekeeping, Guest Relations, Food & Beverage and other resort services.
• Ensure efficient room allocation, check-in/check-out and guest service processes.
• Maintain high standards of room cleanliness, hygiene, hospitality and service quality.
• Monitor occupancy, room revenue, guest satisfaction and operational costs.
• Ensure seamless coordination between resort guests and park operations.

Guest Experience & Customer Service

• Develop a strong customer-centric culture throughout the Complex.
• Monitor guest feedback, complaints, online reviews and service issues.
• Establish systems for complaint resolution and service recovery.
• Regularly inspect guest-facing areas to ensure service standards are maintained.
• Identify opportunities to improve guest experience, repeat visits and customer loyalty.
• Ensure professional handling of VIPs, corporate clients, school groups, families and special events.

Safety, Security & Emergency Management

• Maintain overall responsibility for operational safety and security in coordination with relevant departments.