General Manager - Business Operations & Projects

Workplace Type

Full-time

Job ID: IJOB202667063

Department Management & Coordination

• Guide and coordinate the Managers of Accounts & Finance, HR, Data, Operations, and Supply Chain.
• Review departmental work plans, priorities, and key deliverables.
• Monitor progress against agreed plans and timelines.
• Ensure effective coordination between departments.
• Identify cross-functional issues and facilitate timely resolution.
• Follow up with respective Managers on pending and delayed activities.
• Ensure that Department Managers remain aligned with organizational objectives and management decisions.

Management Reporting & CEO Support

• Act as a key management representative between the CEO and Department Managers.
• Collect and consolidate important departmental updates and prepare management-level reports for the CEO.
• Highlight critical issues, risks, delays, and business-impacting matters to the CEO.
• Ensure that decisions and directives from the CEO are properly communicated and implemented.
• Provide the CEO with regular updates on overall departmental performance and major operational matters.

Project Management

• Lead and coordinate cross-functional projects assigned by the CEO.
• Develop project plans, timelines, responsibilities, and deliverables.
• Coordinate with relevant Department Managers to ensure timely project execution.
• Monitor project progress and identify potential delays or risks.
• Conduct regular project reviews and follow up on outstanding actions.
• Ensure projects are completed within the agreed scope, timeline, and objectives.
• Prepare project status reports for the CEO.

Work Planning & Performance Monitoring

• Establish a structured weekly and monthly review mechanism with Department Managers.
• Review previous week/month performance against approved plans.
• Monitor completion of assigned tasks and identify pending activities.
• Ensure clear action plans are established for pending or delayed tasks.
• Monitor departmental KPIs, targets, and major deliverables.
• Promote accountability among Department Managers for agreed commitments.

Operational Control & Problem Solving

• Monitor overall business operations and identify operational gaps.
• Review significant issues affecting business continuity, cost, productivity, people, inventory, systems, or service delivery.
• Coordinate with relevant Managers to resolve issues efficiently.
• Escalate matters requiring CEO-level decisions with appropriate recommendations.
• Ensure proper follow-up until critical issues are resolved.