Front Office Manager (Female)

Greet clients and visitors with a warm and welcoming demeanor, providing a professional and friendly first point of contact.

Answer phone calls, emails, and inquiries promptly, providing information about our services, scheduling appointments, and addressing client concerns or questions.

Coordinate and manage the appointment scheduling system, ensuring appointments are scheduled accurately and efficiently for medical and aesthetic treatments.

Collect and update client information, including personal details, medical history, and consent forms.

Maintain a clean and organized front desk area, including organizing brochures, promotional materials, and retail products.

Check clients in and out, process payments, and handle billing and insurance-related inquiries.

Ensure a comfortable and welcoming waiting area for clients, keeping it clean and organized.

Collaborate closely with the medical spa team to ensure seamless client transitions and effective communication.

Handle client concerns or issues professionally and escalate matters when necessary to provide resolutions.

Assist with various administrative tasks, such as inventory management, record-keeping, and general office duties.

Participates in staff meetings and training sessions to enhance knowledge and proficiency in handling calls, walk-ins, and emails.

Proactively offers clients the highest level of education and guidance to facilitate seamless service bookings.