Executive - Member Retention

Workplace Type

Full-time

Job ID: IJOB202665458

• Drive membership renewals and achieve assigned monthly, quarterly, and annual retention and revenue targets.
• Responsible for recovering churned members and reactivating inactive accounts.
• Responsible for maintaining regular communications with the members over the phone/visit to ensure revenue targets are met.
• Build and maintain strong relationships with assigned members through regular phone calls, virtual meetings, and field visits where required.
• Identify upselling and cross-selling opportunities to maximize customer lifetime value.
• Effectively utilize CRM systems to manage customer interactions, track engagement history, monitor renewal pipelines, and maintain accurate customer records.
• Serve as the primary point of contact for customers, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
• Maintain KPI dashboards, renewal forecasts, pipeline reports, revenue reports, and account performance summaries.
• Ensure compliance with company policies, CRM processes, and service quality standards.
• Ensure Monthly/ Quarterly KPIs (acquisition & revenue targets) are met as per the department’s expectations.
• Identify recurring customer pain points and collaborate with cross-functional teams to implement sustainable process improvements.