Deputy Manager (Service & Spare Parts) for Mahindra Tractor Division

Company Name: Karnaphuli Group

Location: Dhaka

Job Type: Full-Time

Workplace Type

Full-time

Job ID: IJOB202664418

• To prepare monthly and yearly plans, including service strategies, policies, procedures, and practices for all service channels in order to ensure effective after-sales customer service to the end users of tractors.
• To prepare monthly and yearly spare parts and lube oil sales plans, strategies, policies, and procedures.
• Follow up with the team to achieve weekly/monthly targets (service income, job cards, spare parts, and lubricants) as per the goals set by management.
• Field Team (Parts, Service) capability building—planning, approval from management, trainer arrangement, and execution.
• After-sales, product-related issues are settled based on correspondence with principals.
• Ensuring closure of all escalations related to parts, lube, and service (end-to-end—from field till principals/management/others).
• Promotional activities planning, approval, and execution.
• To provide monthly summary reports of service revenue, spare parts, and lubricant oil sales.
• Service and spare parts manpower assessment, recruitment, and training.
• Coordinate with Internal Audit, Administration, Accounts, and HRD.
• At least once in a quarter, visit the regional offices and the secondary network.
• Ensuring monthly parts/lube orders to principals and follow-up for LC.
• Checking tour bills of the mechanics and engineers.
• Monthly report (PSF, HR, Audit & A/C) generation and forwarding.
• PSF & TAT report analysis and follow-up with regions.
• Review with the team on their responsibilities.
• Ensuring monthly rewards and recognition are executed in a timely manner.
• Provide and maintain all required service tools and related materials at all regional ends.
• Ensuring all job card entries into the Service App and monitoring the outcomes.
• Coordination and official communication with the principals of Mahindra and Indo Farm Tractors.