Customer Operations Specialist at Pavago | chakrie

Customer Operations Specialist at Pavago | chakrie

Requirements

Additional Requirements

2–4+ years of experience in:
Contract administration
Customer operations
Billing operations
Customer support
Operational coordination
Experience using:
Salesforce (or similar CRM)
DocuSign
Strong proficiency with:
Google Sheets
Microsoft Excel
High attention to detail with low tolerance for errors
Strong written and verbal English communication skills
Comfortable with:
Outbound calls
Customer follow-ups
Objection handling
Ability to manage multiple workflows simultaneously
Experience working with:
Recurring revenue (RMR) models
Billing workflows
Collections operations
Exposure to:
High-volume contract environments
SaaS businesses
Service-based companies

What a Typical Day Looks Like

Review contract trackers and prioritize outreach
Contact customers via phone and email
Send agreements through DocuSign
Follow up consistently on pending contracts
Update Salesforce and operational records
Track progress and report daily performance metrics

In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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