Customer Happiness Specialist (WordPress)- Full Remote

Startise is a software product company focused on WordPress & SAAS products. We strongly believe ‘good for the business' should also mean ‘good for the customers’ and we build tools that can help both small businesses and individuals to grow their websites.

With 6 million + happy users from 180+ countries worldwide, WPDeveloper is growing exponentially & offering solutions to enhance web building experience.

Skills

• HTML
• CSS
• WordPress
• Elementor
• Customer Experience
• Gutenberg
• ChatGPT
• Helpscout
• Crisp

Job Description

Join our passionate team dedicated to making customers happy: every ticket, chat, and call matters. You’ll be the friendly expert who guides users through WordPress setup, error-fixes, pre‑sales questions, and more, with the help of AI tools like ChatGPT, Elementor, Gutenberg, ClickUp/Trello, and your warm personality.What We’re Looking For

Must‑Haves:

• 1–2 years of hands‑on WordPress experience (themes, plugins, hosting)
• Proficiency with Elementor and/or Gutenberg
• Strong troubleshooting skills—error logs, plugin conflicts, database, CSS/HTML fixes
• Pre‑sales support or live chat experience
• Comfort with ClickUp/Trello (or HelpScout, Asana, Jira, Slack, Crisp)
• Familiarity with AI tools like ChatGPT to optimize support workflows
• Excellent written and verbal English: you write clearly, politely, and with empathy
• Independent, proactive mindset with a growth‑oriented attitude

Bonus Points:

• CSS, HTML, or Elementor custom style skills
• Basic PHP/JS understanding or hands‑on theme/plugin tweaks
• Prior tech support, customer success, or sales engineering experience
• Familiarity with WooCommerce setups

Job Responsibilities

What You’ll Do:

• Frontline support: Assist customers via live chat, email, and voice/video: empower them to succeed with WordPress setups and troubleshooting like a pro
• Pre‑sales guidance: Answer lead queries, offer smart, demo‑style support, and help convert prospects
• AI‑enhanced support: Leverage ChatGPT and other AI tools to craft swift, intelligent, and consistent answers
• Tool‑savvy escalation: Use ClickUp, Trello, or similar platforms to log, categorize, and escalate issues or bug reports to dev teams
• Content & feedback loop: Create or improve support articles, share customer insights, and propose process/product enhancements
• Collaborative teamwork: Partner with engineering, sales, and customer success to enhance workflows and resolve escalated concerns

Benefits

Perks & Benefits That You Will Get:

• Competitive Salary & regular appraisal
• Yearly Profit Share as you contribute to the growth
• Training and learning materials to improve skills
• Scholarship to attend WordCamps out of the country
• Yearly Team Retreat (Out of the city/country)
• Yearly Family Day (We invite all of your family members)
• Two festival bonuses per year
• Free breakfast, lunch, amazing coffee, tea and snacks
• Maternity and paternity leave for all employees
• Conference leave as we encourage you to attend events
• Marriage Leave as we want you to celebrate all special occasions
• If you get married (for the first time :D) after being permanent, we will sponsor your honeymoon
• Monthly lunch or dinner buffet with the entire team
• Sports Facilities (We are Cricket Fan, with a good team)
• Friendly Environment, and No bossing around
• Accommodation Facility, we have a 4500 sqft 2-storied dorm for our team members

Life at WPDeveloper

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