Country Manager – Bangladesh

1. Branch & Operational Management

• Overall leadership and management of the Bangladesh branch operations
• Ensure high-quality delivery of all local services in line with group standards
• Monitor operational KPIs, service levels, and cost efficiency
• Implement and enforce company policies, processes, and governance standards locally

2. Oversight of Local Services

• Supervise and coordinate all locally delivered services
• Ensure services comply with contractual requirements and international quality standards
• Address operational risks and implement continuous improvement initiatives

3. Contractor & Partner Management

• Liaise with, manage, and evaluate local contractors and service providers
• Negotiate commercial terms within delegated authority
• Ensure contractor compliance with contractual, legal, and ethical standards
• Resolve performance or service delivery issues

4. Customer Management & Care

• Act as senior contact for key customer(s) in Bangladesh
• Ensure excellent customer care and satisfaction in close alignment with the responsible Head of Region.
• Support contract renewals, customer retention, and issue escalation management

5. Business Development & Upselling

• Identify upselling and cross-selling opportunities within existing customer base
• Actively contribute to business development initiatives in the country
• Provide market intelligence, competitive insights, and customer feedback to Sales and Management
• Support proposal development and local negotiations when required

6. Institutional & Diplomatic Relations

• Maintain and develop professional relationships with German diplomatic representations and relevant institutions in Bangladesh
• Represent the company in official meetings, industry events, and public forums as required

7. Contractual & Compliance Steering

• Ensure full compliance with all contractual obligations
• Coordinate with Legal, Finance, and Compliance functions to manage risks
• Oversee local regulatory, labor law, tax, and compliance matters (with expert support)

8. Financial & Administrative Oversight

• Contribute to local budgeting, forecasting, and cost control
• Approve local expenses in line with authority limits
• Ensure accurate reporting and transparency of branch financial performance

9. Stakeholder & Internal Coordination

• Act as interface between headquarters and local operations
• Ensure clear communication, reporting, and escalation
• Support change initiatives, audits, and internal reviews