Chief Executive Officer

Oversee and coordinate the company’s day-to-day operational activities, ensuring efficient execution across departments.

Coordinate between Sales & Marketing, Software Development, Implementation, Technical Support, Accounts, and Management teams.

Manage the operational process from client acquisition/handover through implementation, deployment, training, support, and ongoing servicing.

Maintain systematic tracking of ongoing projects, client requirements, deliverables, deadlines, implementation status, and pending activities.

Follow up with internal teams to ensure assigned tasks and client commitments are completed within agreed timelines.

Serve as a key operational point of coordination for clients, particularly during software implementation and post-sales activities.

Arrange and coordinate client meetings, requirement-gathering sessions, product demonstrations, implementation meetings, training sessions, and follow-ups where required.

Ensure client requirements, modifications, technical issues, and feedback are properly documented and communicated to the relevant teams.

Monitor software implementation and deployment schedules and promptly escalate delays, technical dependencies, or operational bottlenecks to management.

Coordinate the resolution of client complaints, service issues, and support requirements with the appropriate technical personnel.

Develop, implement, and maintain SOPs, workflows, checklists, reporting formats, and operational documentation.

Maintain appropriate records of clients, projects, contracts/work orders, implementation progress, support requirements, and operational correspondence.

Prepare regular operational reports, project status updates, management summaries, and KPI reports.

Monitor agreed operational KPIs relating to project completion, implementation timelines, client response, service delivery, and outstanding tasks.

Assist management in resource planning, task allocation, prioritization, and coordination of personnel across ongoing projects.

Identify recurring operational problems, process gaps, and inefficiencies and recommend practical process improvements and automation opportunities.

Support the establishment of scalable operational systems as the company expands its B2B SaaS, ERP, enterprise software, mobile application, and web-development businesses.

Coordinate with Accounts/Finance regarding relevant client documentation, invoicing milestones, payment follow-ups, procurement, and operational expenditures, where required.

Maintain professional communication with clients and ensure that significant client concerns or risks are promptly brought to management’s attention.

Carry out other relevant responsibilities assigned by management.