Execute sales strategies to meet monthly and yearly business goals. Market the resort's amenities, services, and packages to new and existing customers. Leverage cross-selling and upselling to optimize total revenue. Secure new corporate, individual, group, and travel agency accounts via outbound calls and direct networking.
Handle reservation requests received via phone, email, and digital channels. Confirm bookings, refresh internal databases, and align with the front desk for seamless guest arrivals. Track cancellations and guarantee the precision of all reservations. Cultivate and sustain enduring partnerships with individual and corporate patrons.
Address customer inquiries and complaints promptly to maintain high satisfaction levels. Follow up consistently with prospective leads, recurring guests, and referral networks. Study market trends, rival pricing models, and emerging business opportunities. Partner with the marketing department to develop focused promotional initiatives.
Attend corporate gatherings, trade shows, seminars, and networking events to boost brand awareness and attract clients. Coordinate with the operational and booking teams to guarantee excellent service for scheduled guests. Generate sales forecasts, progress reports, and pipeline metrics for executive leadership.
Provide actionable feedback and recommendations to refine sales tactics and client outreach.
