Branch In-Charge - Khulshi Mart

Workplace Type

Full-time

Job ID: IJOB202668350

• Sales & Financial Management
• Drive daily, weekly, and monthly sales targets to maximize branch profitability.
• Analyze sales data, identify buying trends, and implement local marketing strategies.
• Control operational expenses, shrinkages, and wastage to protect margins.
• Manage daily cash handling, POS operations, and financial reporting.
• Store Operations & Visual Merchandising
• Ensure the store is opened, closed, and operated according to standard operating procedures (SOPs).
• Monitor stock levels, oversee the ordering process, and ensure optimal inventory turnover.
• Supervise product display, visual merchandising, and cleanliness to create an inviting shopping experience.
• Coordinate with the logistics and supply chain teams to prevent stockouts of high-demand items.
• Team Leadership & Talent Management
• Train, mentor, and evaluate store staff (cashiers, floor assistants, security).
• Create efficient staff rosters to ensure adequate coverage during peak shopping hours.
• Resolve internal conflicts and maintain a high level of team morale and productivity.
• Conduct regular briefings regarding daily targets, customer feedback, and safety protocols.
• Customer Experience & Grievance Handling
• Maintain exceptional customer service standards across all touchpoints.
• Address and resolve complex customer complaints, exchanges, and refund requests professionally.
• Collect customer feedback to improve product assortments and service delivery.