Bilingual Medical Receptionist

LATAM

Our client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.

As the primary point of contact, you will handle inbound and outbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey. A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups.

In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations, and document management. Attention to detail is essential, especially when handling patient records and insurance-related processes.

You will communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy.

• Background in healthcare (Medical Assistant, Medical Receptionist, or similar role)
• Experience in high-call-volume clinics or fast-paced environments
• Knowledge of appointment scheduling and no-show reduction strategies
• Bilingual in English and Spanish (required) for effective patient communication

Key Qualities

• Patient-focused with empathy and professionalism
• Reliable and consistent in attendance and performance
• Organized and detail-oriented
• Proactive and solution-oriented
• Able to work independently with minimal supervision
• Calm and professional under pressure
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.
• Strong phone etiquette and professional communication skills
• Solid understanding of medical terminology (ophthalmology preferred)
• High attention to detail, especially for insurance and documentation tasks
• Ability to multitask in a fast-paced, high-volume environment
• Experience with scheduling, patient coordination, and administrative workflows
• Familiarity with insurance processes, authorizations, and e-fax systems
• Comfortable using practice management systems and communication tools
• Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms
• Basic proficiency in email, spreadsheets, and documentation tools