Behavioral Health Front Desk & Patient Coordinator

• Previous experience in a medical, behavioral health, mental health, or healthcare administrative setting is strongly preferred.
• Previous experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Coordinator, or similar role is preferred but not required.
• Experience with patient scheduling, phone handling, client intake, insurance verification, or EHR management is highly preferred.

• Must be highly proficient in spoken and written English, with clear and professional communication skills.
• Must be comfortable handling phone calls and communicating directly with patients.
• Must demonstrate professionalism, empathy, patience, and discretion when communicating with individuals seeking behavioral health services.
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding. This is mandatory.
• Must be available for video meetings with the camera on when required.
• Must be available consistently during 2:00 PM – 6:00 PM EDT, Monday through Friday.

Computer: Reliable laptop or desktop computer.

• Ability to manage multiple providers, schedules, patient preferences, and administrative priorities accurately.
• Must be dependable, proactive, and capable of working independently with appropriate guidance.
• Must understand the importance of protecting confidential and sensitive patient information.