Area Head - Medium Business, SME Banking

Client Relationship Management:

• Cultivate and maintain strong relationships with key Medium Enterprise clients, understanding their financial needs and ensuring the delivery of customized banking solutions
• Act as a strategic advisor to clients, providing insights and recommendations to support their business objectives.

Business Development:

• Drive business development initiatives to expand the medium business portfolio within the designated area
• Collaborate with relationship managers to identify and pursue new business opportunities, including cross-selling and upselling transaction banking services

Operational Excellence:

• Ensuring compliance with regulatory standards and internal policies
• Collaborate with internal units to address operational challenges and implement process improvements.

Risk Management:

• Monitor and manage risks associated with Medium Business activities, implementing measures to mitigate fraud and operational risks
• Ensure compliance with regulatory requirements and internal risk management protocols.

Financial Performance:

• Develop and execute financial strategies to achieve asset, liability, revenue and profitability targets for the Medium Business segment within the designated area.
• Monitor key performance indicators and implement corrective actions as needed
• Define and track key performance indicators (KPIs) to measure the success of Medium Business operations.

Compliance:

• Adhere to the bank’s policies, laws, regulations and obligations, demonstrating appropriate risk assessment in relation to the bank’s reputation and image.
• Ensure fair, ethical and compliant business practices, maintain transparency and implement corrective measures where necessary.
• Manage the performance of team members and provide counselling and coaching from time to time to improve their performance.
• Ensure team engagement and retention.