Credit Manager

Q HOTEL Dhaka is seeking an experienced and results-driven Credit Manager to manage the hotel’s credit accounts and ensure timely collection of all outstanding receivables. You will play a key role in maintaining effective credit control, minimizing bad debts, and supporting the financial health of a five-star hotel.

• Manage the hotel’s Accounts Receivable / City Ledger function and ensure accurate and timely billing.
• Monitor all corporate, government, travel-agent, airline, OTA, long-stay and other credit accounts.
• Review and approve/recommend credit applications, credit limits and payment terms in accordance with hotel policy.
• Monitor outstanding balances and ensure customers settle accounts within agreed credit terms.
• Prepare and review daily, weekly and monthly aging reports.
• Conduct regular collection follow-ups by email, telephone and meetings.
• Identify overdue and high-risk accounts and escalate them to the Financial Controller / Director of Finance and General Manager.
• Monitor accounts exceeding approved credit limits and recommend credit suspension or credit hold where necessary.
• Ensure all invoices have proper supporting documents, authorization and accurate billing information.
• Coordinate with Sales and Operations to resolve billing disputes and discrepancies promptly.
• Reconcile customer accounts and ensure the Accounts Receivable ledger agrees with the General Ledger.
• Monitor and follow up unallocated payments, deposits, credit notes and adjustments.
• Maintain complete documentation of collection activities and customer commitments.
• Review new corporate accounts and conduct appropriate credit-risk assessments before extending credit.
• Monitor and control potential bad debts and doubtful accounts.
• Recommend provisions and write-offs in accordance with company policy and approval procedures.
• Ensure compliance with the hotel’s credit policy, financial controls and accounting procedures.
• Work closely with Sales to ensure commercial agreements and credit terms are properly documented and adhered to.
• Coordinate with Front Office and Night Audit to ensure correct transfer of charges to city ledger / PM accounts.
• Provide management with regular reports on collections, overdue accounts, aging, credit exposure and bad-debt risks.
• Support month-end closing and ensure all receivable balances are properly reconciled.
• Maintain professional relationships with corporate clients while firmly enforcing the hotel’s payment policies.