Admin & Enquiry Executive

Workplace Type

Full-time

Job ID: IJOB202661683

• Handle daily office administration and ensure smooth office operations.
• Receive and respond to client inquiries through phone calls, WhatsApp, email, social media, and walk-ins.
• Provide clients with accurate information about real estate projects, pricing, payment plans, and available properties.
• Understand customer requirements and suggest suitable projects or property options.
• Maintain and regularly update client/inquiry databases, CRM, and records.
• Follow up with prospective clients and coordinate site visits with the Sales Team.
• Coordinate with Sales, Marketing, Accounts, and other departments for smooth operations.
• Maintain office documents, files, agreements, correspondence, and administrative records.
• Prepare daily/weekly inquiry reports and submit them to management.
• Handle appointments, meetings, calls, and other administrative coordination.
• Maintain office supplies, inventory, and vendor/service provider coordination.
• Provide administrative support to management and assist in preparing reports and documents.
• Ensure professional customer service and maintain good relationships with prospective and existing clients.
• Keep updated on company projects, offers, real estate market trends, and competitor activities.
• Perform any other administrative, customer service, or inquiry-related duties assigned by management.
• Receive and professionally handle all incoming phone calls, walk-in-visitors and digital inquiries (facebook, whatsapp, website & others).
• Capture all inquiry details accurately- caller name, contact number, source, property interest and follow up preference- and log in to the CRM immediately.
• Route qualified inquiries to the Sales Manager for lead assignment, follow up to confirm receipt and action
• Maintain the inquiry register and provide a daily summary of all inquiries of all inquiries received to the Sales Manager and Office secretary.
• Handle basic administrative task- filing, data entry, document dispatch etc.
• Coordinate visitor appointments, meeting room bookings and client arrival arrangements.
• Support the office secretary with administrative tasks during peak periods.
• Manage outgoing correspondence- courier, post and document delivery packing.
• Maintain confidentiality of all client information and company documentation at all times.