Customer First Enablement-116 Jobs, Bangladesh

Customer First Enablement-116 Jobs on Chakrie

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Customer Acceleration Product Manager Okta

Bellevue, Washington; Chicago, Illinois

Serve as the product owner for Okta's education subscription, managing the backlog, defining requirements, and prioritizing improvements based on customer needs, business goals, and data insights. Develop a working knowledge of the public learning catalog and how it intersects with the subscription experience to inform roadmap decisions and ensure a seamless customer journey.Partner with Product and PMM to distill roadmaps and GTM strategies into clear requirements and priorities, equipping the Customer Content team, who own content creation and delivery, with insights needed to ensure that training, knowledge, badges, certifications, and online/community experiences are ready ahead of every release.Execute adoption programs: Design and execute targeted programs that increase awareness, engagement, and adoption, in partnership with the Digital Growth, Marketing and Customer First teams.Define and measure impact: Establish success metrics for the education subscription and public catalog. Build and maintain reporting that connects learner engagement and skill building to customer health metrics (e.g. product adoption, retention, and expansion) to continuously inform roadmap prioritization and demonstrate business value.Partner with Customer Acceleration and Customer First leadership teams to contribute to the ongoing evolution of how education, success packages, and related offerings work together to deliver a cohesive, high-value customer experience.

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Customer First Enablement-116 Jobs on Chakrie

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