Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.Minimum of 5 years of experience in IT support roles.Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).Strong Linux system administration and command-line experience.Experience with MSSQL database management and relational database technologies.Strong understanding of networking concepts, troubleshooting, and infrastructure support.Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.Proven experience troubleshooting complex software applications and healthcare technology solutions.Experience with public cloud environments and cloud-based integrations.Familiarity with scripting, data serialization, and reporting tools such as SSRS.Strong troubleshooting, analytical thinking, and critical problem-solving skills.Experience using ticketing systems and ITIL-based support processes.Strong customer service, relationship management, and call center support experience.Excellent written and verbal communication skills with both technical and non-technical audiences.Ability to manage multiple priorities and work effectively under pressure.Ability to collaborate effectively across cross-functional technical and business teams.Flexibility to work varied schedules and participate in on-call rotations as required.Strong understanding of PC/server hardware platforms and general IT infrastructure.Professional communication and interpersonal skills required for internal and external customer interactions.
