Technical Support Engineer-PACS

• Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
• Minimum of 5 years of experience in IT support roles.
• Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
• Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
• Strong Linux system administration and command-line experience.
• Experience with MSSQL database management and relational database technologies.
• Strong understanding of networking concepts, troubleshooting, and infrastructure support.
• Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
• Proven experience troubleshooting complex software applications and healthcare technology solutions.
• Experience with public cloud environments and cloud-based integrations.
• Familiarity with scripting, data serialization, and reporting tools such as SSRS.
• Strong troubleshooting, analytical thinking, and critical problem-solving skills.
• Experience using ticketing systems and ITIL-based support processes.
• Strong customer service, relationship management, and call center support experience.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Ability to manage multiple priorities and work effectively under pressure.
• Ability to collaborate effectively across cross-functional technical and business teams.
• Flexibility to work varied schedules and participate in on-call rotations as required.
• Strong understanding of PC/server hardware platforms and general IT infrastructure.
• Professional communication and interpersonal skills required for internal and external customer interactions.

CCNA or CCNP certification.

• CompTIA Linux+, RHCA, or RHCT certification.

Radiology workflow experience.

• Experience in healthcare or clinical IT environments.
• Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

· Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

· Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

· Follows all local, regional and country laws concerning employment.

· Follows all DeepHealth policies and procedures.

· Follows data privacy, compliance, safety and confidentiality standards at all times.

· Practices universal safety precautions.

· Promotes good public relations on the phone and in person.

· Adapts and is willing to learn new tasks, methods, and systems.

· Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

· Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

Salary range is $75,000 to $100,00 depending upon experience

Originally posted on Himalayas