2+ years experience in claims processing, customer support, or a related operations role — ideally with prior QA, audit, or coaching exposurePrior claims/insurance or contact-center QA experience is a plus, not requiredStrong working knowledge of claims intake processes, documentation standards, and relevant compliance requirementsExcellent listening, written, and verbal communication skills — comfortable delivering constructive feedbackHigh attention to detail and consistency; comfortable making judgment calls against a rubricAbility to work independently while staying calibrated with a broader QA/reviewer teamComfortable with data tracking/reporting tools (spreadsheets, dashboards, and internal QA tooling)
Deadline:22 Oct 2026


