Virtual Medical Assistant - Ophthalmology Front Desk & Insurance Support at Go Lean Health | chakrie

Requirements

At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
Experience handling patient phone calls, appointment scheduling, and voicemail follow-up.
Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
Strong spoken and written English communication skills.
Professional, warm, and confident phone presence.
Strong attention to detail when documenting patient information and requests.
Ability to follow protocols carefully and escalate concerns appropriately.
Proven reliability, ownership, and follow-through.
Ability to work independently in a small clinic environment.
Availability to work the required Eastern Time schedule.
Reliable internet connection, functional computer, clear headset or microphone, and appropriate backup resources.
Experience supporting an ophthalmology, optometry, retina, cataract, glaucoma, or eye care clinic.
Experience using Nextech / Practice Plus.
Experience using Reach UC or a similar medical phone and texting system.
Experience with triage-based scheduling workflows.
Familiarity with Medicare and commercial insurance portals such as Availity.
Experience supporting referrals, claim denials, or patient balance collections.

Systems and Tools

System / Tool

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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