V104 - Intake Specialist | Client Intake and Operations Coordinator

Time zone: CST

• Expected call volume: Approximately 16 to 30 calls per day
• Excellent command of English, both written and spoken, is required.
• The role requires strong availability and reliability during scheduled working hours, including dependable internet and power access.
• The ideal candidate should have demonstrated job stability and longevity in previous positions.
• Experience in education, client services, administrative coordination, sales, customer service, or a related field is beneficial.
• The position requires the ability to work independently while recognizing when an issue should be escalated to ownership.
• Highly proactive and takes initiative without requiring constant direction.
• Strong time management and organizational skills, with the ability to manage multiple priorities efficiently.
• Excellent communication skills and professional interpersonal abilities.
• Strong customer service orientation and a personable approach when interacting with prospective and active families.
• • Excellent written and spoken English.
• Strong attention to detail and accuracy when maintaining client records, forms, calendars, spreadsheets, and internal documents.
• Able to work independently, identify what requires attention, and determine when escalation is appropriate.
• Comfortable working under pressure and managing responsibilities in a fast paced environment.
• Self motivated, driven, and consistently focused on completing responsibilities.
• Reliable and dependable, with consistent performance and strong follow through.
• Adaptable and able to learn new systems, processes, and responsibilities quickly.
• Strong problem solving and decision making abilities.
• Able to proactively identify unresolved matters and take appropriate action to move them toward resolution.
• Comfortable coordinating schedules and communicating with families, coaches, schools, partners, and internal stakeholders.
• Passionate about education and interested in supporting students and families.
• Demonstrates professionalism, discretion, and sound judgment when handling client information.
• Ready to dive in? Apply now and make sure to follow all the instructions!
• Our application process involves multiple stages
• and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
• Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.