V101 - Executive Assistant | Medical Records and Case Support Specialist

Time zone: MST

• Expected phone activity: Approximately 50 calls per week

• Scheduling platform: Calendly

• Software and tools: [Add software/tools]
• The ideal candidate should be comfortable working with multiple provider portals, online systems, and digital records.
• The role requires professional communication with medical providers, clients, case managers, and other relevant contacts.
• The position involves handling sensitive records, invoices, payments, and file related information with accuracy and discretion.
• Highly organized and detail oriented, with strong attention to accuracy when managing records, requests, invoices, and payments.
• Independent and capable of managing responsibilities with minimal supervision.
• Reliable and consistent when following up on pending requests, outstanding documentation, payments, and other open items.
• Strong problem solving skills, with the ability to identify issues, determine appropriate solutions, and follow through until resolution.
• Strong time management skills and the ability to manage multiple requests, deadlines, and competing priorities simultaneously.
• Excellent verbal and written communication skills for professional interactions with providers, clients, case managers, and other contacts.
• Comfortable communicating by phone and email on a regular basis.
• Confident and professional when negotiating with providers regarding invoices and requesting reductions when appropriate.
• Comfortable learning and navigating different software, systems, provider portals, and online platforms.
• Demonstrates ownership, accountability, sound judgment, and a consistent commitment to completing assigned tasks.
• Able to exercise good judgment when managing file expenses and determining priorities.
• Ready to dive in? Apply now and make sure to follow all the instructions!
• Our application process involves multiple stages
• and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
• Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.