Trial Class Manager | GCC

Must-haves

Clear, confident spoken Arabic & English

• A reliable laptop or PC with a working webcam and microphone
• Stable internet connection suitable for uninterrupted Zoom video calls
• A quiet, professional workspace with your camera turned on
• Consistent availability of 20–25 hours per week during prime time
• (weekday afternoons/evenings + daytime weekend hours)
• Genuine comfort communicating with both children and adults

Nice-to-haves

• Background in sales, customer service, customer success, tutoring, or coaching
• Any prior experience working with children and/or parents
• Experience working remotely and managing your own schedule independently

5. Schedule & Availability 🕒

When do TCMs usually work?

• Weekdays: primarily between 16:00–22:00 Egypt time
• Weekends: primarily between 10:00–20:00 Egypt time

The standard setup includes 5 working days per week, with

• 1 weekday off, and
• 1 day off on Friday or Saturday.

Exact hours are negotiable, but consistent weekly availability is required so we can plan schedules in advance and reliably allocate trial classes.

Typical workload progression

The usual setup looks like this:

After passing probation period:

• You start with 15 trial class hours per week, plus around 3 administrative hours
• (1:1s, team meetings, internal webinars)

As you gain experience:

• Your schedule typically increases to 20 trial class hours per week, plus administrative hours

Top-performing TCMs:

• Have the opportunity to increase up to 25 trial class hours per week

📌 Note: Administrative hours are paid at the same rate as completed trial classes.

Availability & professionalism

You set your availability together with your Team Leader in advance, and we expect you to honour the time slots you open, so families are not left waiting.

That said, we understand that unexpected situations and force majeure can happen. We approach scheduling humanely and reasonably — the key expectation is professional communication in advance whenever changes are needed so that everything can be handled smoothly.