Tier 1 Order Processing Tech Support Agent at LevelUp | chakrie

Requirements

Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.
Working knowledge of NetSuite as an ERP system
Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
Hands-on experience with SQL, BigQuery, or data reporting tools.
Familiarity with Jira for issue tracking, escalation, and ticket management.
Experience working for a hosting or a B2B SaaS company.
This is a fully remote position with a standard 40-hour fixed-schedule work week.
This is shifting schedule. The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
This role follows the US Central Time

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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