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Wanderlust Trails Travels Ltd.Verified
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GDS Certification is must
Strong customer-service mindset·
Good communication skills in English and Bangla·
Good knowledge of MS Office, particularly Excel·
Ability to work under pressure and meet strict ticketing deadlines·
Ability to handle multiple bookings simultaneously·
Professional telephone and email communication·
Teamwork and coordination skills·
Willingness to work flexible hours, weekends, or holidays when required by business operations·
Ability to work under pressure and meet sales targets
Reservation & Ticketing
Handle domestic and international air ticket reservations and ticket issuance.
Create, modify, retrieve, and manage PNRs accurately.
Check flight availability, schedules, seat status, fare options, and applicable booking conditions.
Prepare accurate fare quotations and itineraries for customers and corporate/B2B clients.
Issue tickets within applicable Ticketing Time Limits (TTL).
Process ticket reissue, revalidation, cancellation, refund, void, and no-show cases according to airline rules.
Handle ancillary services, seat selection, baggage, meals, and EMD transactions where applicable.
Monitor booking queues, ticketing deadlines, schedule changes, and airline notifications.
GDS & Airline Systems
Operate GDS platforms such as Amadeus, Sabre, and/or Galileo/Travelport.
Use airline web portals and NDC platforms where required.
Maintain accurate PNRs and follow proper GDS booking procedures.
Ensure correct fare pricing, fare construction, taxes, commissions, and applicable service charges.
Stay updated on airline schedules, routes, fare rules, promotional fares, and ticketing policies.
Reissue, Refund & After-Sales Support
Calculate applicable penalties, fare differences, taxes, and service charges for reissues.
Process refunds and cancellations according to airline fare rules and company procedures.
Handle involuntary changes, flight cancellations, schedule changes, and rerouting cases.
Provide timely after-sales support to customers and corporate clients.
Coordinate with airlines, consolidators, GDS helpdesks, and suppliers to resolve complicated ticketing issues.
Customer & Corporate Client Handling
Communicate professionally with customers through phone, email, WhatsApp, and other company communication channels.
Support corporate clients and B2B travel partners with reservations, quotations, ticketing, and after-sales services.
Compliance & Financial Coordination
Follow airline fare rules, ticketing policies, company SOPs, and applicable IATA/BSP procedures.
Maintain proper records of issued tickets, refunds, reissues, voids, and cancellations.
Coordinate with the Accounts/Finance team regarding ticket sales, refunds, receivables, and reconciliation.
Assist in monitoring and resolving ADM/ACM issues.
Reporting & Documentation
Prepare daily/weekly/monthly ticketing and sales reports.
Maintain proper documentation of PNRs, tickets, refunds, reissues, and other transactions.
Monitor pending refunds, booking queues, unpaid bookings, and ticketing deadlines.
Work at office
Full time
Dhaka (Badda)
Applications for this job are handled on the company's own website.
Wanderlust Trails Travels Ltd. is a dynamic and customer-focused travel company specialized in providing a wide range of travel services to meet the diverse needs of our clients.
