Role Purpose
As a “Tele Sales Executive” at BRONNE LTD., you will be responsible for communicating with customers, understanding their needs, providing accurate product and service information, resolving customer queries, maintaining strong customer relationships, and supporting sales and customer retention.
The ideal candidate should have excellent communication skills, a positive attitude, strong listening ability, customer-focused mindset, and the ability to handle customers professionally through inbound calls, follow-up calls, online communication, and other customer service channels.
You will work closely with the Sales, Repeat Sales, Marketing, Digital Marketing, Operations, Delivery, and Management teams to ensure a smooth customer experience and contribute to customer satisfaction, sales growth, repeat purchases, and long-term customer relationships.
Expertise Areas
- Customer Communication
- Inbound Call Handling
- Outbound Call
- Social Media Message & Comments Handling
- Sales & Conversion
- Complaint & Issue Resolution
- Courier Delivery Issue Handling
What You'll Do
- Make Outbound Sales Calls
- Make Inbound Sales Calls
- Generate Quality Leads
- Handle Social Media Calls, Message & Comments
- Convert leads into sales.
- Maintain Sales & Call Records
- Repeat Sales & Customer Retention
- Customer Data & CRM Management
- Customer Support & Communication
- Complaint Handling
- Customer Follow-Up
- Coordination With Internal Teams
- Customer Feedback & Insights Handling
- Daily Reporting
Success Metrics
Performance in this role will be evaluated based on:
- Sales and revenue contribution.
- Customer satisfaction and service quality.
- Number and quality of customer interactions handled.
- Inbound & Outbound call handling performance.
- Customer inquiry-to-sales conversion rate.
- Repeat sales and customer retention.
- Follow-up completion rate.
- Customer complaint resolution rate.
- Response time and communication quality.
- Accuracy of customer records and reports.
- Achievement of assigned KPIs and targets.
- Customer feedback and service ratings.
- Team collaboration and internal coordination.
- Overall customer experience.
Compensation & Benefits
- Competitive salary based on experience and performance.
- Performance-based incentives/bonuses.
- Sales and/or conversion-based incentives where applicable.
- Annual salary review based on performance.
- Two festival bonuses.
- Weekly holidays and government/public holidays as applicable.
- Paid annual, casual, and sick leave according to company policy.
- Professional and supportive work environment.
- Career growth and learning opportunities.
- Training and development opportunities.
- Employee recognition and performance rewards.
- Office refreshments and other facilities as per company policy.
