Service Desk Analyst 2

Required

• Associates or Technical degree in Computer Engineering or equivalent work experience.
• 3-5 years of experience in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS and Office365.
• Experience in a customer service environment.
• Ability to use deductive reasoning to troubleshoot problems and resolve the issues using IT knowledge.
• Ability to learn and track down information needed to resolve new problem as they occur.
• Strong written and verbal communication skills.
• Time management skills, and the ability to prioritize multiple concurrent issues.
• The ability to work independently but also be a team player.
• Thriving in a fast-paced environment. Performing well under pressure.
• Being a fast learner, who can keep up with changing trends in a rapidly evolving industry.

Originally posted on Himalayas

• Provide clear communication and resolution regarding service requests to ensure customer satisfaction.
• Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.
• Identify gaps in documentation and processes to enhance efficiency and service delivery.
• Accurately manage and document service requests, ensuring proper tracking and resolution.
• Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.