Senior Systems Administrator | Platform Management at The Ward Law Group | chakrie

Requirements

5+ years of experience in systems/platform administration, with direct hands-on experience managing a CCaaS or UCaaS platform (Zoom Contact Center, Zoom Phone, Genesys, NICE CXone, Five9, RingCentral, or similar)
Demonstrated experience leading a contact center or telephony platform implementation from planning through go-live
Strong understanding of contact center concepts: IVR, ACD/routing, queues, skills-based routing, WFM integration, and reporting/analytics
Experience integrating contact center platforms with CRM and business systems via APIs
Solid networking fundamentals relevant to voice/UC platforms (SIP, QoS, VoIP troubleshooting)
Proficiency in scripting/automation (PowerShell, Bash, Python) or platform-specific APIs
Strong troubleshooting, vendor management, and stakeholder communication skills
Excellent written and verbal communication skills for remote collaboration
Zoom Contact Center or Zoom Phone certification/administration experience specifically
Experience with broader systems administration (Windows/Linux server management, virtualization, cloud platforms — AWS/Azure/GCP)
Familiarity with workforce management (WFM) and quality management (QM) tools
ITIL knowledge or experience working within change management frameworks
Prior experience in a fully remote environment

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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