Senior ServiceNow Business Analyst at Bravium Consulting | chakrie

Requirements

Additional Requirements

US Citizen;Active Public Trust clearanceor the ability to obtain one
Minimum5 years of business analysis experience, preferably in a government or federal consulting environment
Hands-on experience withServiceNow, including familiarity with common modules and functionality
Proficiency in developing business process documentation usingMicrosoftVisioor similar tools
Experience translating business needs into detailed technical requirements
Familiarity with theSoftwareDevelopment Life Cycle (SDLC)and ITSM best practices
Deep understanding of core ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps) within federal implementations.
Skilled at gathering, analyzing, and documenting complex business and technical requirements in government environments.
Experience designing and improving workflows and processes to support federal agency missions and mandates.
Strong grasp of Agile/Scrum principles as applied in federal delivery, including experience with hybrid Agile/Waterfall environments.
Familiar with FISMA, FedRAMP, NIST, and other federal compliance frameworks that impact ServiceNow deployments.
Proven ability to engage with CORs, PMs, Product Owners, and federal end-users to align goals, manage expectations, and build consensus.
Proficient in creating test scripts, leading UAT, and validating ServiceNow functionality against agency requirements.
Able to translate platform capabilities into business value for both technical teams and non-technical stakeholders.
Experienced in producing detailed user stories, acceptance criteria, process flows, and training materials for federal audiences.
Comfortable leading requirements workshops, status meetings, and executive-level briefings in a government setting.
Understands the importance of data handling, role-based access controls, and operational security in federal systems.
Works effectively within multi-vendor, cross-functional teams in high-stakes government delivery environments.
Driven to identify inefficiencies and recommend process and platform optimizations for mission outcomes.
Experienced with Jira, Confluence, ServiceNow Studio, and federal collaboration tools (e.g., MS Teams, SharePoint).

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

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Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Senior ServiceNow Business Analyst

Summary

Requirements

Additional Requirements

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Summary

Requirements

Additional Requirements

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