Senior Billing Escalations Agent [2638-049925 at LevelUp | chakrie

Requirements

4+ years of experience in customer support, billing, or escalations
Demonstrated experience handling escalations and acting as a point of contact for high-priority or sensitive issues
Prior experience in a live chat and/or ticket-based support environment
Experience working with Netsuite as an ERP system.
Experience working with helpdesk software (Zendesk preferred or similar)
Strong written and verbal English communication skills
Comfortable working independently and making judgment calls within established guidelines
Experience supporting subscription-based products (recurring billing, renewals, upgrades/downgrades)
Experience working with Salesforce at a basic, end-user level
Background working at a web hosting company or in a similar hosting/infrastructure-adjacent role

More Information:

This is a fully remote position with a standard 40-hour fixed-schedule work week.
Working Schedule - team member should support US Central time
Monday - Friday; 7:00 PM – 4:00 AM Philippine Time to allow direct daily overlap with the Senior Manager.
Potentially transition to a full US shift / Philippine Graveyard; 10:00 PM – 7:00 AM Philippine Time.
Holiday Observance: Philippines Holidays.
With HMO + 13th month pay
Equipment provided

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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